SHIPPING

FREE shipping: 8 to 16 days worldwide with full tracking via USPS (Free)

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

REFUNDS

We offer a 100% money back guarantee if you are not 100% satisfied with your order. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@luxcoutureclothingstore.com

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@luxcoutureclothingstore.com and send your item to: Unit-1103, 207 Federal City Apartments, Federal Street, Auckland CBD 1010, New Zealand

SHIPPING FOR EXCHANGED ITEMS

To return your product, you should mail your product to: Unit-1103, 207 Federal City Apartments, Federal Street, Auckland CBD 1010, New Zealand. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.